Payment Terms and Conditions

Pinnacle Safety and Training reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.

Pinnacle Safety and Training reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.

Pinnacle Safety and Training take responsibility and follow processes to ensure our training and assessment practices comply with the National Vocational Education and Training Act and Training Regulator Act 2011.

Pinnacle Safety and Training is, as are all other businesses and corporations registered within Australia, bound by Australian Consumer Law, which outlines the rights of a consumer to receive a refund on either a product or service. 

Whilst Pinnacle Safety and Training will issue refunds in accordance with Australian Consumer Law, however, please note that refunds will not be provided where you have:

• changed your mind;
• found it cheaper somewhere else;
• decided you did not like the purchase; or,
• have no use for it.

Refunds will only be provided by Pinnacle Safety and Training where:

• a person has been unable to complete their e-Learning course due to the unavailability of Pinnacle’s e-Learning services; and,
• Pinnacle, or sub-provider has failed to maintain services.

Refunds will not be granted, for example, where a person’s personal internet connection becomes unavailable, personal IT hardware is unable to meet the minimum requirements or corporate internet access blocks access to Pinnacle’s e-Learning services.

Change fees may apply depending on the notice given by the person making the request and the value of the course. Please note that change fees apply per person and per booking. 

Where a refund is due to a candidate, the applicable refund amount will be provided within thirty days.

Cancellation fees may apply depending on the notice given by the person making the request and the value of the course. Please note that change fees apply per person and per booking.

Where a refund is due to a candidate, the applicable refund amount will be provided within thirty days.