Booking Information

To make a group booking, you’ll need the following details for each participant:

• Full name (first and last)
• Email address (used to send course materials directly to each student)
• Phone number (used to communicate updates to students) 
• Unique Student Identifier (USI)

Ensuring this information is accurate helps us communicate important course details directly with each participant. If you have any questions about group bookings, please contact us 1300 990 810

Once your enrolment is successful, you’ll receive a confirmation email with all your course details. This includes:

• The time, date, and location of your training
• Any resources you need to bring
• An overview of the units of competency you’ll study
• The format and style of the training

If you haven’t received your booking confirmation within 24 hours of enrolling, please contact us at 1300 990 810 for assistance.

Arriving late to a course can impact the learning experience for everyone involved. Pinnacle Safety and Training reserves the right to refuse entry to candidates who arrive after the course has started. To ensure you get the most out of your training, please make sure to arrive on time.

Yes! All students undertaking nationally recognised training with Pinnacle Safety and Training must have a Unique Student Identifier (USI).

The USI is a 10-character code (e.g. 3AW88YH9U5) that gives you access to a centralised record of your training history. This is regulated by the Department of Education and Training and has been a requirement since 1 January 2015.

We cannot issue your certificate without a valid USI on file.

Don’t have a USI yet?
You can create one in just a few minutes by clicking here. 

Yes. You can (and must) create a USI once you arrive in Australia. You can create one here International, OS, and Offshore Students